Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar : Speech Analytics and the Contact Centre
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Recorded Webinar: Delivering Consistent Service Across Different Channels
Recorded Webinar: 7 Ways to Drive up Your Quality Scores
Recorded Webinar: Incentives that Work
Recorded Webinar: The Secrets of WFM (2017)
Recorded Webinar : Performance Management Tools
Recorded Webinar: Artificial Intelligence in the Contact Centre
Recorded Webinar: 10 Ways to Improve Customer Experience
Recorded Webinar: How to Better Understand the Voice of the Customer
Recorded Webinar: How to Improve Rapport with the Customer
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
Recorded Webinar: The Right Words and Phrases to Use With a Customer
Recorded Webinar: Omnichannel – Joining up the Customer Experience
Recorded Webinar: Building A Culture Of Continuous Improvement
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
Recorded Webinar: Efficiency vs Effectiveness
Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: How to Really Empower your Agents
Recorded Webinar: Designing a Better Forecasting Spreadsheet
Recorded Webinar: How to Build a Case for More Budget and Technology
Recorded Webinar: Understanding Why Your Customers Are Contacting You