Recorded Call Centre and Customer Experience Webinars

Explore Call Centre Helper’s on-demand webinars and catch up on practical insight from industry experts, whenever it suits you. From leadership and workforce management to quality, technology, wellbeing and customer experience, each session focuses on real challenges faced by contact centres today. Watch full webinars or dip into specific topics to pick up actionable ideas, proven strategies and fresh thinking you can apply straight away.

Recorded Webinar: Getting the Best out of The Voice of the Customer
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
Recorded Webinar: How to Be World Class at Customer Service
Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency
Recorded Webinar: 7 Strategies to Improve Staff Retention
Recorded Webinar: Developing Effective Internal Communications in the Contact Centre
Recorded Webinar: How to Develop Active Listening in the Contact Centre
Recorded Webinar: How To Turn Around A Poor Customer Experience
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Recorded Webinar: The Secrets of WFM (2018)
Recorded Webinar: Improving Quality in Live Chat and Email
Recorded Webinar: How to Build an Effortless Customer Experience
Recorded Webinar: Measuring Customer Satisfaction
Recorded Webinar: Good Customer Experience Does Not Happen by Accident
Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre
Recorded Webinar: 10 Predictions for 2018
Recorded Webinar: Knowledge Management and the Contact Centre
Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction
Recorded Webinar: How Technology Can Help the Contact Centre Improve
Recorded Webinar: How to Reduce Inbound Call Volumes
Recorded Webinar: The Best Ways to Handle Webchat
Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
Recorded Webinar: Contact Centre Metrics (2017)
Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience
Recorded Webinar: Increasing the Take-up of Self Service