The AutoQM Knowledge Problem You Need to Solve in 2027 – Webinar

Date: 10 December 2026 | 2:00 PM GMT

Location: Virtual

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AI can only score as well as the parameters you give it. This session is about the part of AutoQM that doesn’t get discussed but can certainly influence how well it works: knowledge management.

Often overlooked, vitally underestimated: your SOPs, policies and product context can all feed the same system that scores your conversations.

In the final session of the year, evaluagent’s Product Enablement Manager Chris Mounce shares:

• why generic AI scoring misses factual and process errors even when the tone is perfect
• how to make business context central to your AutoQA
• why this is going to be more important than ever as we head into 2027

Register your place now!

Register Now

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