Call Center Week – Winter 2017

THE DATE: 17-20 January 2017

THE LOCATION: The Sheraton, New Orleans, LA

The magic of Call Center Week (CCW) is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization.

CCW is where the customer care community comes together for all things customer service.

It’s the perfect time to lead Customer Experience (CX) towards a digital future by humanizing the customer experience. Attend CCW Winter 2017 and walk away with new strategies to fulfill customer needs – connection, omni-channel, self expression and life enriching experiences.


  • KEYNOTE: Debbi J. Fields, Founder and Chief Cookie Lover, Mrs. Fields Cookies
  • KEYNOTE: Jim Oliver, Speaking Ambassador on Cultural Change, Ritz-Carlton Leadership Center
  • Aaron Taylor, Vice President – Customer Care, Spokeo
  • Erin Ackles, Associate Vice President Phone Channel, TD Bank Group
  • Prashant Bhat, Director, Cigna
  • Denise Pullen, Head of Operations Design and Learning, Hyatt
  • Christina Brandon, Director of Production – MRx MeridianRX

THE AGENDA: Click here to view the full agenda.



Published On: 7th Oct 2016 - Last modified: 9th Nov 2017
Read more about - Archived Content

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.