Call Center Week – Winter 2017 398 Filed under - Archived Content THE DATE: 17-20 January 2017 THE LOCATION: The Sheraton, New Orleans, LA THE DESCRIPTION: The magic of Call Center Week (CCW) is the combination of Conference + Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. CCW is where the customer care community comes together for all things customer service. It’s the perfect time to lead Customer Experience (CX) towards a digital future by humanizing the customer experience. Attend CCW Winter 2017 and walk away with new strategies to fulfill customer needs – connection, omni-channel, self expression and life enriching experiences. THE SPEAKERS: KEYNOTE: Debbi J. Fields, Founder and Chief Cookie Lover, Mrs. Fields Cookies KEYNOTE: Jim Oliver, Speaking Ambassador on Cultural Change, Ritz-Carlton Leadership Center Aaron Taylor, Vice President – Customer Care, Spokeo Erin Ackles, Associate Vice President Phone Channel, TD Bank Group Prashant Bhat, Director, Cigna Denise Pullen, Head of Operations Design and Learning, Hyatt Christina Brandon, Director of Production – MRx MeridianRX THE AGENDA: Click here to view the full agenda. THE CONTACT INFORMATION: 1-800-882-8684 Author: Robyn Coppell Published On: 7th Oct 2016 - Last modified: 9th Nov 2017 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter