CallMiner and PossibleNOW Partner

CallMiner and PossibleNOW have announced a partnership aimed at helping organisations scale automation initiatives while meeting industry compliance standards and reducing risk

“Automation is becoming the primary way organizations engage customers, not a supporting channel,” said Jeff Gallino, CEO and founder, CallMiner.

“As AI takes on more customer service work, automated interactions must be governed by the same compliance standards as human ones.

This partnership embeds compliance directly into automation, enabling enterprises to scale AI with confidence, move faster without increasing risk, and build customer engagement strategies designed for long-term trust and sustainable growth.”

The collaboration combines CallMiner’s customer experience automation and conversation intelligence capabilities with PossibleNOW’s contact compliance technology, enabling businesses to embed compliance controls and guardrails directly into automated engagements.

The integrated approach is designed to help organisations manage regulatory requirements around automated communications, including rules governing who can be contacted, when, and through which channels.

The companies say the partnership will help businesses scale automation initiatives while reducing compliance risks and limiting the need for manual compliance processes.

“As more organizations automate customer interactions, compliance must be built in from the start,” said Phil Trapani, AVP, Strategic Partnerships at PossibleNOW.

“By embedding PossibleNOW’s compliance expertise alongside CallMiner’s intelligent automation capabilities, organizations can get compliance and automation right the first time, preventing violations before they happen, reducing costly contact over‑suppression, and eliminating the operational burden of managing compliance manually. The outcome is automated interactions that are both scalable and compliant.”

The partnership comes as more organisations adopt AI and automation across customer service operations, increasing the need for tools that can support both operational efficiency and regulatory compliance.

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About CallMiner

CallMiner, the leader in CX automation, combines AI agents and human expertise to optimise interactions, cut costs, and boost engagement. Advanced analytics transform conversations into intelligence that drives improvements and automation for global brands.

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Author: Robyn Coppell
Reviewed by: Megan Jones