CloudFest London

THE DATE: Wednesday 20th September

THE LOCATION: Grange St. Paul’s Hotel, London

THE DESCRIPTION: CloudFest: Showcasing innovation in action

The world is full of innovations, but how many are really useful?

CloudFest, now in its 2nd year, will bring you an afternoon focused on useful innovations, to help you have more successful conversations. You’ll hear from the leading thinkers from the sales and service world on how to help your people do more and improve your bottom line.

In practical terms, it means showing how to make cold calls warmer and how to smooth tricky conversations. From nurturing relationships with customers to motivating staff, you’ll leave CloudFest armed with solutions. So you can create lasting change, not just to your contact centre, but to your business as a whole – one conversation at a time.

Agenda
11:30 – 12:15 – Registration and Light Lunch
12:30 – 12:45 – Welcome – Jonathan Gale, CEO, NewVoiceMedia
12:45 – 13:15 – Innovation with Intent – Rohit Talwar, Futurist Speaker
13:15 – 14:00 – Innovation Now – Dennis Fois, President & COO, NewVoiceMedia
14:00 – 14:30 – Break

Breakout Sessions
Sales Theatre
14:30 – 15:00 – Fergus Gloster, Non-Executive Director, NewVoiceMedia
15:00 – 15:30 – Scott Chesworth, Operations Director, RAM Tracking
15:30 – 15:45 – Break
15:45 – 16:15 – NewVoiceMedia
16:15 – 16:45 – Panel Discussion

Service Theatre
14:30 – 15:00 – John Aves, Chief Executive, CP2 Experience
15:00 – 15:30 – Jag Tucker, Global Customer Service Director, CEB
15:30 – 15:45 – Break
15:45 – 16:15 – NewVoiceMedia
16:15 – 16:45 – Panel Discussion

17:00 – 19:00 – Networking Reception and Prize Draw

THE ORGANISERS: NewVoiceMedia