Customer Experience Professional Masterclass and Exam Preparation Workshop – UAE 403 Filed under - Archived Content Designed by Ian Golding, world-renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises, and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalized action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence, and credibility in the subject within your organization. Masterclass Topics include: All core CX competencies, including CX Strategy and brand proposition, the role of employees in delivering the strategy, customer journey mapping, CX measurement (VOC, VOE and VOP), CX improvement, and CX culture. Workshop topics include: Understanding 6 CXPA’s six competencies – the exam specifically tests this knowledge How best to approach the CCXP accreditation assessment The CCXP exam methodology A review of sample questions for each competency CX Continuing Professional Development beyond the CCXP accreditation How to apply for the exam (if you have already applied for the CCXP Exam, the workshop will still be of the undoubted importance) Dates for the UAE: 23rd & the 24th of September 16th & the 17th of November 15th & the 16th of December Author: Rachael Trickey Published On: 12th Aug 2020 - Last modified: 20th Nov 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter