Davies Embarks on Global Digital Transformation Project with Sabio Related Articles Digital Transformation: Why Your Business Needs to Embrace the Cloud Case Study: Hillarys Embarks on a Digital Transformation Journey Rentokil Initial Embarks on CX Project With Sabio Definition: Contact Centre Jargon and Terminologies © 13_Phunkod - Shutterstock - 1084051082 Filed under - Contact Centre News, Sabio Sabio Group has been selected by Davies to support the transformation of its contact centre and CX technology infrastructure in a multi-year agreement. Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. This platform has been specially developed and selected by Davies, with the customer at the forefront of the solution. The new platform will enable Davies to strengthen telephony operations as well as open up new communication touchpoints, offering customers greater freedom to choose how and when they communicate through a seamless multi-channel platform. The wider digital transformation project will also see Davies unify its digital communication capability as the firm embarks on the next stage of its growth trajectory across the U.S. and Europe. This will allow greater flexibility to react immediately to changes in customer demand including enabling fast response to claim surges. So far, Davies has been able to save clients £5.8 million in weather related claims spend by being able to adapt quickly to events as they happen. Darren Martin, Group Chief Information Officer, Davies, said: “Partnering with Sabio represents a major milestone as we continue to invest heavily in advanced digital solutions in order to deliver best-in-class services to customers. “Beyond the consolidation activity, we will also be introducing high levels of integration with underlying systems, enabling us to provide further benefits to customers, such as self-service and ultimately choice; allowing customers to decide when and how they want to communicate with us. It’s going to be an exciting partnership and I am looking forward to seeing the positive impact this will have.” The project will involve the cloud migration of 1500 contact centre advisors managing customer interactions across 13 business units serving UK and US clients. The agreement also includes Workforce Engagement Management (WEM) capability in addition to Sabio’s support and delivery services. Mark Betts, Chief Experience Officer at Sabio Group, said: “We are hugely excited by this project with Davies; an organisation that is not only ambitious in what they want to achieve and where they want to go but one that is also receptive to new ideas and agile, collaborative ways of working to achieve those goals. “This multi-year agreement enables us to standardise their contact centre technology infrastructure, building a solid foundation for their contact centre operations before expanding their transformation through exciting automation projects utilising our vast internal expertise. “We are extremely looking forward to working closely with them over the next few years and successfully supporting their growth ambitions.” For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Read other posts by Sabio Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Sabio Published On: 11th Jul 2023 Read more about - Contact Centre News, Sabio Recommended Articles Digital Transformation: Why Your Business Needs to Embrace the Cloud Case Study: Hillarys Embarks on a Digital Transformation Journey Rentokil Initial Embarks on CX Project With Sabio Contact Centre Jargon and Terminologies Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter