The Leading Contact Centre Magazine

Deadline Now Extended for Completing Research Survey

ContactBabel are inviting UK-based contact centres with more than 10 agent positions to participate in the online, 100%-confidential, research programme.

With insights built on hard data, the 15th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of customer contact operations in the UK.

Covering AI, omnichannel, gamification, digital service, customer experience, technology, salaries, HR and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

Click here to take part in the survey

Respondents to the survey will receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (£295 to non-participants).

Findings will be made exclusively available to participants in October 2017.

Click here to take part in the survey

The deadline for completion has been extended to Friday September 22nd 2017.

If you have any questions, including seeing a copy of the questionnaire before completion, please email

Published On: 28th Aug 2017 - Last modified: 9th Jan 2018
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