E-Book: Is Your Company Worth the Effort? 129 Filed under - Archived Content, NICE Tracking Customer Effort is a hot topic for Voice of the Customer (VOC). This e-book provides an essential guide to customer effort, explaining why it matters and discussing approaches to identifying and tackling its root causes, while gaining significant ROI. White Paper written by: NICE Author: Rachael Trickey Published On: 6th Feb 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter