Tracking Customer Effort is a hot topic for Voice of the Customer (VOC).
This e-book provides an essential guide to customer effort, explaining why it matters and discussing approaches to identifying and tackling its root causes, while gaining significant ROI.
White Paper written by: NICE
Author: Rachael Trickey
Published On: 6th Feb 2017 - Last modified: 3rd Jan 2020
Read more about - Archived Content, NiCE
