eGain customer engagement solutions make digital transformation easy for leading brands.
Contact Name: Vishal Kotwal
Tel No: +44 (0) 1635 800087
Contact Email: firstname.lastname@example.org
eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centres help deliver connected customer journeys across touchpoints, while enabling the business to optimise those journeys and contact centre performance.
Address: St Catherine’s House, Oxford Street, Newbury, Berkshire, United Kingdom RG14 1JQ
- Call Centre Software
- Contact Centre Solutions
- Multi-Channel Communications
One of the biggest pain points in delivering customer service is lack of agent knowledge. This article looks at how a modern knowledge management system can help agents and customers alike.