eGain has introduced Agentic Studio, a new capability within its eGain AI Agent platform that enables automated resolution of customer requests.
“Organizations have spent years getting AI to answer questions accurately. Agentic Studio takes that investment further by coordinating multiple AI agents to act on those answers across deterministic, assured, and fully dynamic modes, completing requests autonomously on a foundation of trusted knowledge,” said Ashu Roy, CEO of eGain.
The feature allows AI agents to not only respond to queries but also carry out actions such as retrieving data and completing transactions across connected systems.
The update addresses limitations in existing AI tools that can answer questions but struggle with tasks requiring execution, particularly in complex or regulated environments.
Agentic Studio capabilities include:
- Agentic Workflow Automation
- Multi-Agent Orchestration
- Deterministic AI Guidance
- External System Access
- Autonomous Transactions
- Seamless Agent Escalation
The system also enables escalation to human agents when needed, transferring full context to avoid repetition.
The capability is designed to help organisations handle more complex service interactions through a combination of automated decision-making and structured processes.
For more information about eGain - visit the eGain Website
About eGain
eGain is the #1 AI Knowledge Platform for Customer service. eGain AI Knowledge Hub and AI Agent help improve experience and reduce cost by delivering instant, trusted answers to agents and customers at every interaction. Find out more about eGain
Author: Robyn Coppell
Reviewed by: Jo Robinson
Published On: 6th May 2026
Read more about - Latest News, eGain
