Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Contact Centre Predictions for 2014

Published On: 3rd Dec 2013 10:18 - Modified: 13th Aug 2025

Join us for our first webinar of 2014 where we will be providing a number of predictions of things that will happen for your call centre in 2014.

Join us for this interactive webinar to find out more.

Topics Discussed

Latest trends in customer service
Exciting technology predictions
The explosive growth of web chat
The impact of the economy

Predictions for Social media
Factors that you hadn’t thought about
Your chance to share your own ideas

Panellists

Martin Hill-Wilson

Brainfood Consulting

Tim Pickard

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Contact Centre Predictions for 2014

Topics Discussed

Panellists

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