Recorded Webinar: Contact Centre Predictions for 2014


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Join us for our first webinar of 2014 where we will be providing a number of predictions of things that will happen for your call centre in 2014.

Join us for this interactive webinar to find out more.

Topics Discussed

  • Latest trends in customer service
  • Exciting technology predictions
  • The explosive growth of web chat
  • The impact of the economy
  • Predictions for Social media
  • Factors that you hadn’t thought about
  • Your chance to share your own ideas

Panellists

Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Consulting

Tim Pickard - Headshot
Tim Pickard
NewVoiceMedia

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 3rd Dec 2013 - Last modified: 28th Feb 2023
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