Recorded Webinar: Contact Centre Predictions for 2014

We provided a number of predictions of things that will happen for your call centre in 2014.


  • Introductions – Jonty Pearce, Call Centre Helper
  • Contact Centre Predictions for 2014 – Martin Hill-Wilson, Brainfood Consulting and Tim Pickard, NewVoiceMedia

Click here to view the slides

  • Your predictions

Winning prediction – “On the back of the increase in contact medium, companies will invest in Customer Insight teams to analyse and recommend improvements based on what customers are saying.” Thanks to Nikki

All of the predictions from this webinar are now available to read in our 40+ contact centre predictions for 2014 article.

Topics discussed

  • Latest trends in customer service
  • Exciting technology predictions
  • The explosive growth of web chat
  • The impact of the economy
  • Predictions for social media
  • Factors that you hadn’t thought about
  • Your chance to share your own ideas

Original Webinar date: January 2014

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