THE DATE: 6th September
THE LOCATION: Blue Fin Venue, South Bank, London
THE DESCRIPTION: Next generation intelligent assistance now promises to transform customer uptake of self service. Early adopters have already succeeded in transitioning live assistance into AI enabled engagement – anything between 15%-50% of their inbound volumes depending on sector.
This dramatically changes the cost to serve model that most service organisations operate. And also meets customer expectations for low effort, always on, personalised service.
But this is not just a customer service opportunity. Any sales, marketing or customer success workflow can have IA engagement woven in. It’s an upgraded capability across the customer lifecycle.
Agenda
- Understanding the Intelligent Assistance market and its key vendors
- What happening at a technology level to cause this step change
- Why Intelligent Assistants are a self service game changer
- The use cases in Sales, Marketing & Service
- Brands with successful deployments and ROIs
- Design principles for successful customer uptake
The Cost: £495
THE ORGANISERS: Brainfood Consulting
THE WEBLINK: http://www.brainfoodextra.com/masterclasses-mentoring/using-intelligent-assistance-bots-to-transform-self-service
Author: Rachael Trickey
Published On: 4th Jul 2016 - Last modified: 30th Aug 2016
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