Want to share information or develop individuals in the contact centre?
It is a good idea to do a Lunch and Learn.
The concept is simple – in return for watching an educational lecture, agents get a free lunch (during the presentation).
You can use it on anything from:
- Latest trends in the industry
- Presentation skills
- New product launches
- Updates from other departments
Just make sure you run the session at different points throughout the day to cover different shift patterns.