MiaRec and Alianza Announce New Integration

MiaRec has announced an integration with Alianza.

This allows service providers using the Alianza platform to add AI-powered post-call Conversation Analytics to their communications offerings.

The integration is available through Alianza Crux, an orchestration and intelligence platform introduced by Alianza on September 9, 2026.

MiaRec is part of the initial group of experience providers working with Alianza to deliver conversational AI capabilities through a common integration layer.

The integration enables service providers to offer Conversation Analytics, with options to expand into automated quality assurance (QA) and Relationship Management.

Commenting on the integration, Gennadiy Bezkorovayniy, CEO of MiaRec, said:

“Service providers already own the customer relationship and carry a tremendous volume of valuable business conversations.”

“The opportunity is to turn those conversations into something customers can use. With MiaRec Conversation Analytics, service providers can add practical AI capabilities to their portfolio, create new recurring revenue, and help their business customers get significantly more value from communications.”

The integration uses a multi-tenant, white-label architecture, allowing service providers to deliver MiaRec’s capabilities as part of their own communications offering while retaining their existing customer relationships.

Jonathan Wagner, Chief Growth Officer at Alianza, said:

“AI is creating an important new opportunity for service providers to deliver more value through the communications services they already provide,”

“MiaRec is a great example of Cognitive Communications coming to life through Alianza Crux, helping providers bring intelligent experiences to business customers without building bespoke integrations for every experience.”

The integration provides a starting point for businesses to adopt post-call analytics before expanding into additional use cases covering quality, customer experience, revenue and relationship management.

MiaRec said the approach allows conversation data to be converted into structured information that can be searched, reported on and tracked across interactions, helping organisations identify wider trends alongside individual call insights.

Author: Hannah Swankie

Reviewed by: Megan Jones