New contact centre white papers announced

Another selection of white papers have this week been released by ShoreTel focussing on:

• Reducing Contact Centre Mobile Spend by 75%
• Assessing the Business and Financial Impact of Unified Communications
• Preparing your network for Unified Communications
• Comparing Avaya and ShoreTel Solutions

Reducing Contact Centre Mobile Spend by 75%

ShoreTel Mobility can help organisations reduce the most expensive mobile phone bills by effectively shifting mobile minutes to Wi-Fi minutes.

By leveraging dual-mode smartphones and WLAN networks, businesses using ShoreTel Mobility are reducing cellular spend by up to 75 percent and more

---

Assessing the Business and Financial Impact of Unified Communications

Find out how ShoreTel’s powerful all-in-one UC solution was designed from the ground up to take advantage of IP technology and eliminate the kind of complexity found in competing solutions that keeps organisations tangled up in high costs.

This white paper explores the financial impact of deploying IP Unified Communications on a contact centre.

---

Comparing Avaya and ShoreTel Solutions

Whether you need to build a business case for a UC system, or are ready to select a new solution, this white paper offers a thorough, side-by-side comparison of ShoreTel and Avaya offerings to help you make informed decisions.

ShoreTel Unified Communications offers a complete, integrated solution with lower TCO than Avaya Aura or Avaya IP Office.

---

Preparing your network for Unified Communications

This white paper demonstrates straight facts about IP telephony planning and deployment

• Find out the difference between VoIP and IP Telephony
• Find out what preparations you may need to make for multi-site connectivity
• Discover the benefits of deploying Unified Communications throughout your call centre