Staff from some of the region’s 145 call centres have been honoured in Durham.
The event, organised by Sunderland City Council, rewarded runners-up and winners in 10 categories, with two companies scooping top awards.
Barclays Contact Centre, Sunderland, won the Contact Centre of the Year (over 100 employees) award, while housing provider Home Group won the Contact Centre of the Year (under 100 employees) category.
“The North East is a major UK player in the contact centre industry and that is thanks, in no small part, to the superb efforts of the men, women and companies honoured last night,” said Cllr Paul Watson, Leader of Sunderland City Council. “The evening was a fitting tribute to the professionalism, integrity and commitment which has made the North East a UK, if not a world, leader within the industry.”
The following awards were presented at this year’s event:
Customer Champion:
Winner: Jessica Lee Van Pelt, Virgin Money
Runners up: Andrea Raine, More Than; Beverley Wilkinson, RSA Group; Samantha Norris, Convergys.
Sales Professional:
Winner: Sarah Schofield, More Than
Runner up: Christian Harrison, Virgin Money.
Contact Centre Professional:
Winner: Hayley Steele, Virgin Money
Runner up: Ian Brown, RSA Group
Team Leader:
Winner: Ian Humphreys, Virgin Money
Runners up: Lindsay Parkin, RSA Group; Cheryl Keeler, Leeds Building Society
Dream Team:
Winner: CISCO IS Six Sigma, Convergys
Runners up: RSA Customer Relations Team; Direct Mortgages, Leeds Building Society
Best Recruitment and Induction Programme:
Winner: Barclays, Sunderland
Runner up: Jim Selley, London and County Mortgages
Best Innovation:
Winner: RSA Group
Runner up: Customer Contact Centre, NWL
Outsourced Contact Centre:
Winner: Convergys
Contact Centre of the Year (under 100):
Winner: Home Group
Contact Centre of the Year (over 100):
Winner: Barclays Contact Centre, Sunderland
Highly commended: NHS Business Service Authority
Author: Megan Jones
Published On: 27th Nov 2013 - Last modified: 22nd Mar 2017
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