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Collation of pictures from the site visit to Oxfordshire County Council

By Megan Jones

30th September 2026

10 Top Ideas We Heard From Oxfordshire County Council

Uncover practical contact centre lessons we learnt from our site visit to Oxfordshire County Council, covering AI-powered QA, customer sentiment, and more.
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Workaround or solution to bypass problem or difficulty concept, with a person drawing a workaround line to solve maze

How to Manage Agent Workarounds and Shortcuts

IVR solution concept with the words IVR over connections

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

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Resources

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Customer Operations Case Study Pack

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

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News

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8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Content Guru Wins Two Cloud Excellence Awards

MiaRec and Alianza Announce New Integration

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Zoom Cares Announces $2.75m AI Grant Funding

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Blogs

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How To Manage Your AI Agent Like A Human

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Low-Code Use Cases With Real-World Examples

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Events

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2026 QATC Annual Conference

2026 QATC Annual Conference

Customer Experience Live Show Middle East 2026

Customer Experience Live Show Middle East 2026

Customer Contact Week Europe (CCW Europe)

Customer Contact Week Europe (CCW Europe)

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

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People, Processes and Technology

People
10 Top Ideas We Heard From Oxfordshire County Council

10 Top Ideas We Heard From Oxfordshire County Council

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

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Processes
How to Manage Agent Workarounds and Shortcuts

How to Manage Agent Workarounds and Shortcuts

How Can Resource Planners Help Reduce Frontline Stress?

What Should You Do When You Think a Customer Is Lying?

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Technology
Have IVRs Had Their Day?

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

The Do’s and Don’ts of Implementing Analytics

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Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?