Performance Improvement Plan – PIP
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Performance Improvement Plan - PIP
Does anyone have a good Performance Improvement Plan that they can share?
Question asked by Simon
What We Do Have
What we do have in terms of improving advisor performance, is the following checklist: How to Improve Agent Performance in the Call Centre – With a Checklist There is also this article on the topic of improvement strategies: 5 Contact Centre Improvement Strategies For me, the key is to find unique opportunities for where you can improve as your own organisation and to build your own plan from the ground up. So examining other performance plans may not be the best move. I hope this helps! With thanks to charlie.mitchellAuthor: Jonty Pearce
Reviewed by: Robyn Coppell
Published On: 12th Apr 2022 - Last modified: 11th Aug 2025
Read more about - Call Centre Questions, Call Centre Answers, Performance Management
