Performance Improvement Plan – PIP

Performance Improvement Plan – PIP

Does anyone have a good Performance Improvement Plan that they can share?

Question asked by Simon

What We Do Have

What we do have in terms of improving advisor performance, is the following checklist: How to Improve Agent Performance in the Call Centre – With a Checklist

There is also this article on the topic of improvement strategies: 5 Contact Centre Improvement Strategies

For me, the key is to find unique opportunities for where you can improve as your own organisation and to build your own plan from the ground up. So examining other performance plans may not be the best move.

I hope this helps!

With thanks to charlie.mitchell

Author: Jonty Pearce
Reviewed by: Robyn Coppell