Performance Improvement Plan – PIP
Does anyone have a good Performance Improvement Plan that they can share?
Question asked by Simon
What We Do Have
What we do have in terms of improving advisor performance, is the following checklist: How to Improve Agent Performance in the Call Centre – With a Checklist
There is also this article on the topic of improvement strategies: 5 Contact Centre Improvement Strategies
For me, the key is to find unique opportunities for where you can improve as your own organisation and to build your own plan from the ground up. So examining other performance plans may not be the best move.
I hope this helps!
With thanks to charlie.mitchell