Only 18% of Contact Centres have a 360 Degree View of the Customer

During our webinar “How to make your agents more productive” our audience were asked “Do you have a 360 degree view of the customer?”

Answers

Yes    18%
No    51%
Not Sure    31%

Source: Call Centre Helper website webinar poll    Sample size – 103     Date: December 2012

Here is a link to the Webinar: How to make your agents more productive