53% of Call Centre Professionals Don’t Know Their Customer Lifetime Value 345 Filed under - Archived Content 53% of industry professionals are unaware of their customer lifetime value, which is surprising given that this figure could significantly impact the company culture, in terms of emphasis on long term customer satisfaction or short term sales, for example. Poll – “What is your Customer Lifetime Value?” – answers Don’t Know – 53% Less than £1,000 – 13% £1,000-£4,999 – 9% £5,000-£9,999 – 3% £10,000+ – 22% Source: Call Centre Helper Webinar Poll – How to build a business case for More Budget (and New Technology) Sample size – 72 Date: April 2016 Author: Megan Jones Published On: 18th May 2016 - Last modified: 5th Mar 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter