The majority of contact centre managers believe that 20-39% of their traffic will come from phone calls in 2020.
Poll – In 2020, What percentage of your traffic will be phone calls? – answers
0 – 19%: 11%
20 – 39%: 43%
40 – 59%: 33%
60 – 79%: 11%
80 – 100%: 1%
Source: Call Centre Helper Webinar: Contact Centre of the Future Sample size – 196
Author: Jo Robinson
Published On: 20th Aug 2015 - Last modified: 18th Feb 2020
Read more about - Archived Content, Call Handling, Polls
