Contact Centre Professionals: Just 20-39% of Traffic Will Come From Calls in 2020 302 Filed under - Archived Content, Call Handling, Polls The majority of contact centre managers believe that 20-39% of their traffic will come from phone calls in 2020. Poll – In 2020, What percentage of your traffic will be phone calls? – answers 0 – 19%: 11% 20 – 39%: 43% 40 – 59%: 33% 60 – 79%: 11% 80 – 100%: 1% Source: Call Centre Helper Webinar: Contact Centre of the Future Sample size – 196 Author: Jo Robinson Published On: 20th Aug 2015 - Last modified: 18th Feb 2020 Read more about - Archived Content, Call Handling, Polls Related Reports eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter