Revolut Partners With Vonage to Improve Customer Service Experience


partnership concept of hands reaching out

132
Filed under - Contact Centre News,

Vonage has announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution to improve communications with customers.

The Vonage partnership will provide Revolut agents with the ability to route calls to one another to successfully deal with any customer issues and customize dashboards with real-time performance data and analytics.

In 2015, Revolut launched in the UK, offering money transfer and exchange. Today, more than 18 million customers around the world use dozens of Revolut’s innovative products to make more than 150 million transactions per month.

Reggie Scales, Senior Vice President, Applications Group for Vonage, said, “We are pleased that Revolut has chosen Vonage to drive customer engagement and create the best possible experience from anywhere.

With Vonage’s Salesforce integration, the Revolut team has access to key customer data and insights, while benefiting from communications that are more meaningful, across any channel.”

Matthew Acton Davis, Global Head of Sales at Revolut said, “We are delighted to bring Vonage’s solutions to Revolut. Its flexible and scalable cloud communications solution will help us to provide a consistent and personalized customer experience.”

Vonage’s award-winning contact centre solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into Salesforce, enhancing internal processes and increasing efficiency.

Revolut also uses the Vonage SMS API with two-factor authentication for secure global transactions. Vonage’s scalability and reliability, coupled with its broad international SMS capabilities, help Revolut make sure its users are genuine and enable the company to support millions of new international users.

Salesforce and others are trademarks of Salesforce.com, Inc.

This blog post has been re-published by kind permission of Vonage – View the original post

To find out more about Vonage, visit their website.

Published On: 16th Jun 2022
Read more about - Contact Centre News,


Recommended Articles

Acquisition image with team working on a handshake background
Ericsson to Acquire Vonage
A blue world map behind connected people icons
Vonage Grows Network
Saint bernard puppy with three little kittens
Case Study: RSPCA Builds a Modern Customer Experience
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.