Sample Inbound Call Center SOP

Sample Inbound Call Center SOP

Can any one share me a sample call center SOP.

Question asked by Ren

What Does SOP Mean?

I have not come across SOP. What does this mean?

I believe that it is the Standard Operating Procedures

With thanks to Felix

Sample SOP’s for Call Center

Sample of SOP’s for call center

With thanks to Diopelvi aireyn

Standard Operating Procedure

We don’t particularly have a Standard Operating Procedure template for a contact centre. I would love to see one if anyone can share with me.

Most of the areas that should be covered in in an SOP are covered in these two articles

https://www.callcentrehelper.com/how-to-set-up-a-call-centre-2544.htm

https://www.callcentrehelper.com/the-top-10-most-important-contact-centre-metrics-30432.htm

With thanks to Jonty

Business Process Outsourcing

Thanks for sharing this informative article of yours, we learn new thing about your post.

With thanks to BPO

Author: Jonty Pearce