Scorebuddy Announces the Launch of Scorebuddy BI

Hand holding tablet with business icons

Scorebuddy has announced the Launch of Scorebuddy BI: the most comprehensive Quality Assurance Business Intelligence solution on the market

Scorebuddy Quality Assurance BI is designed to streamline and expedite business reporting. Enabling the consolidation of multiple reports and a reduced number of reporting dashboards, the platform deploys a simple drag-and-drop interface to allow easy navigation, customisable content, and seamless collaboration throughout a business – from frontline employees to C-level.

Simplifying the process of complex reporting, Scorebuddy Quality Assurance BI presents metrics and dimensions as visible objects, enabling datasets to be moved around and dropped into the reports editor.

This makes it possible to bring even the most complex, multi-source investigations into a single, cohesive report, supporting better decision-making and enhanced efficiency.

With its focused reporting tools and eye-catching visuals, Scorebuddy Quality Assurance BI makes it easier to access and share data in an easily understandable format.

Helping businesses to improve KPIs with data-driven insights, which can be used for a variety of purposes. From training to compliance.

Scorebuddy Quality Assurance BI can be integrated with the existing Scorebuddy tools and can manage and analyze huge amounts of data on one platform, it is almost infinitely scalable, customisable and allows for accelerated growth without compromising performance.

The Scorebuddy Quality Assurance BI joins the brand’s existing AI, business intelligence, learning, and coaching products, bringing businesses a complete enterprise solution.

Available as an add-on for existing Scorebuddy Enterprise and Business customers, Scorebuddy Quality Assurance BI will come as part of the standard Enterprise package now available to new customers, providing An unparalleled Quality Assurance tool for all users.

Derek Corcoran, founder and CEO of Scorebuddy, comments: ‘We are excited to announce the launch of Scorebuddy Quality Assurance BI, from conversations with our customers we know there is strong demand for the new insights it will deliver.

Highly intuitive, the platform has been created for use across all levels of an organisation, enabling the quick and easy generation of reports and the sharing of information.

This not only facilitates better decision making, but improved KPI attainment, targeted training, and better compliance across industries. It also comes preloaded with a library of dashboards and reports giving immediate access and value.

We can’t wait to see what our existing and new customers make of the platform.’

For more information about Scorebuddy - visit the Scorebuddy Website

About Scorebuddy

Scorebuddy Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Scorebuddy

Published On: 25th Jul 2023
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