We explore the key roles in a call centre, offering detailed job descriptions fo ..
Read more...
Revamp your recruitment strategy by tailoring roles, leveraging social media, hi ..
Read more...
A Team Leader, who is often known as a supervisor or a team manager, is responsi ..
Read more...
Discover expert advice on preparing agents for leadership roles, including early ..
Read more...
What are the skills and competencies that are necessary to play the different ty ..
Read more...
We asked a number of journalists to find out what working in a call centre envir ..
Read more...
The Head of Contact Centre will lead a Contact Centre Operation of various sizes ..
Read more...
Explore how AI, real-time automation, and coding will redefine workforce managem ..
Read more...
The environment is dominated by one common subject area: how do businesses adapt ..
Read more...
We present two examples of job descriptions of a contact centre Resource Plannin ..
Read more...
In this article, Julie Mordue of greenbean shares tips and advice for improving ..
Read more...
Are these mistakes on your CV stopping you from landing your next job? Presentat ..
Read more...
Call centre recruiting is one of the essential steps in managing the contact cen ..
Read more...
What can be done to improve advisor performance and contact centre productivity? ..
Read more...
Discover how agent roles will transform by 2035 and the role of AI, empathy, and ..
Read more...
The Customer Service Director is a key strategic and operational leadership role ..
Read more...
Serco employs 50,000 people across 35 countries, with a revenue of over $7 billi ..
Read more...
Explore the impact of job titles on front-line call centre staff. Discover alter ..
Read more...
Explore12 effective call centre recruiting strategies to attract, assess, and hi ..
Read more...
Holacracy is the latest trend shaping customer service. Not heard of it before? ..
Read more...
Finding ways to increase staff motivation will boost the work-rate and productiv ..
Read more...
Paul Weald answers the question what is a call centre, explains what separates i ..
Read more...
Discover 10 expert tips to help create clear career paths that boost retention a ..
Read more...
Excellent article on attrition management that looks at how to control and reduc ..
Read more...
Paul Sephton of Jabra introduces his new podcast on the topic of boosting workpl ..
Read more...
Front-line agents have many names in different call centres including; Agent Adv ..
Read more...
Senior Operations Manager need to meet and exceed business objectives ensuring c ..
Read more...
Purpose: To manage, develop and lead a Customer Service team focused on deliveri ..
Read more...
In the fast-paced and customer-centric world of call centres, effective workforc ..
Read more...
Discover 26 effective tips for managing absence in contact centres to boost prod ..
Read more...
Michele Carlson at NICE explores how AI’s small, strategic shifts can trigger ..
Read more...
In this part of the Contact Centre Manifesto series, we look at the resources ag ..
Read more...
Hervé Leroux at Odigo explains how every year brings its share of changes and c ..
Read more...
This blog summarizes the key points from a recent article from David McGeough at ..
Read more...
Talkdesk have announced the release of Talkdesk CXTalent, a talent job platform ..
Read more...
Discover alternative job titles for frontline call centre staff beyond 'agent' s ..
Read more...
We were asked… I am the chief executive officer (CEO) of a telemarketing b ..
Read more...
Heather Foley reveals why it might be time to move on to your next challenge. 1. ..
Read more...
Playvox encourage you to rethink your quality assurance (QA) programme by coveri ..
Read more...
The whole process of receiving feedback can be too uncomfortable for words. You ..
Read more...
We share ten examples of how you can help to develop your employees’ future ca ..
Read more...
In this week’s double header we ask the question: are job appraisals outda ..
Read more...
We investigate whether or not contact centres are finding it more difficult to r ..
Read more...
Mechele Herres at NICE explains that your contact centre agents are your top bra ..
Read more...
Natalie Mackay at Five9 explores how it is a misconception that ArtificiaI Intel ..
Read more...
Not found what you were looking for?
1. Try refining your search results.
Try putting other keywords into the search box.
2. Still not got an answer?
Why not ask our community if they have their answer?
Click here to ask your question in our LinkedIn Group.
