Date: 06 – 07 May 2026
Location: Sofitel London Heathrow
The Premier AI-Powered Knowledge Management Conference for CX Automation
Discover why trusted AI-powered knowledge is the essential foundation for CX automation success and AI-ROI – with actionable strategies, real-world studies, and proven frameworks that show how companies are leveraging AI to automate and maintain trusted knowledge bases, drive measurable business outcomes, and deliver successful AI implementations at scale
Speakers
Hear trailblazers from Global 2000 companies share cutting edge AI success stories in their journey to create trusted knowledge and transform customer service.
Hear from luminaries on the future trends and directions of AI-powered knowledge management for the enterprise.
Learn how AI-powered Knowledge Automation, combined with agentic tools reduces cost of service by 75%, while improving CX and AX.
Author: eGain
Reviewed by: Robyn Coppell
Published On: 1st Apr 2026
Read more about - Call and Contact Centre Events, eGain
