Survey: The State of Quality Monitoring in 2017

Last year, our survey titled The State of Quality Monitoring – 2016 showed a significant uptake of Quality Monitoring from contact centres, but still with significant room for improvement.

Click here to take part

This year, we once again team up with The Forum to find out if and how contact centres in the UK have improved in streamlining Quality Monitoring. So if your contact centre follows a Quality Monitoring programme (whether basic or advanced), please take 5 minutes to complete our survey.

With Questions such as;

• What types of customer contact does your contact centre currently manage?
• How many agent calls do you play back and evaluate per month?
• Do you have a dedicated Quality Monitoring Team in place?
• How do you select the calls for agent evaluations?

Click here to take part In return you will receive:

• A complimentary copy of the report based on the overall responses
• A Starbucks drinks voucher on us (enjoy!)