John Ortiz Archives - Call Centre Helper

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John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

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The Hidden Intelligence Inside Guest Conversations

The Hidden Intelligence Inside Guest Conversations

3 Ways to Create Truly Personal Customer Moments

3 Ways to Create Truly Personal Customer Moments

Recorded Webinar: Best Practices in Performance and Quality Management

Recorded Webinar: Best Practices in Performance and…

Do Accurate Transcripts Help AI Auto-QA or AI Insights to Be Reliable?

Do Accurate Transcripts Help AI Auto-QA or AI Insights…

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Stop Waiting on Reports: A Look Inside Ask AI

Stop Waiting on Reports: A Look Inside Ask AI

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

3 Reasons to Involve Agents in Tech Purchases

3 Reasons to Involve Agents in Tech Purchases

3 Common Problems With Data Handling

3 Common Problems With Data Handling

6 Ways to Boost Your Hospitality Contact Centre With Gen AI

6 Ways to Boost Your Hospitality Contact Centre With Gen…

3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

Ways to Reduce and Improve Call Transfers

Ways to Reduce and Improve Call Transfers

The Financial Impact of Customer Churn (Direct vs. Indirect Costs)

The Financial Impact of Customer Churn (Direct vs.…

How Contact Centre AI Can Help Reduce Customer Churn

How Contact Centre AI Can Help Reduce Customer Churn

6 Ways to Boost Your Hospitality Contact Centre With GenAI

6 Ways to Boost Your Hospitality Contact Centre With GenAI

How Sales Agents Can Use AI to Increase Profitability

How Sales Agents Can Use AI to Increase Profitability

Sales Contact Centres: How AI Insights Can Help You Boost Revenue

Sales Contact Centres: How AI Insights Can Help You…

6 High-Impact Ways to Improve Your Sales Performance Using AI Insights

6 High-Impact Ways to Improve Your Sales Performance…

Using AI Insights From Call Recordings to Reduce Customer Churn

Using AI Insights From Call Recordings to Reduce…

Improving Your Self-Service Options Through Topic Analysis Insights

Improving Your Self-Service Options Through Topic…

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

The Power of Auto Call Summaries: Transforming Information Overload

The Power of Auto Call Summaries: Transforming…

Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

How AI-Driven AHT Spikes Are Changing Workforce Management

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?