John Ortiz - Call Centre Helper

Connect with John on LinkedIn "> John Ortiz - Call Centre Helper

John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

The Hidden Intelligence Inside Guest Conversations

The Hidden Intelligence Inside Guest Conversations

3 Ways to Create Truly Personal Customer Moments

3 Ways to Create Truly Personal Customer Moments

Recorded Webinar: Best Practices in Performance and Quality Management

Recorded Webinar: Best Practices in Performance and…

Do Accurate Transcripts Help AI Auto-QA or AI Insights to Be Reliable?

Do Accurate Transcripts Help AI Auto-QA or AI Insights…

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Stop Waiting on Reports: A Look Inside Ask AI

Stop Waiting on Reports: A Look Inside Ask AI

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

3 Reasons to Involve Agents in Tech Purchases

3 Reasons to Involve Agents in Tech Purchases

3 Common Problems With Data Handling

3 Common Problems With Data Handling

6 Ways to Boost Your Hospitality Contact Centre With Gen AI

6 Ways to Boost Your Hospitality Contact Centre With Gen…

3 Ways to Reduce Burnout and Keep Agents Engaged

3 Ways to Reduce Burnout and Keep Agents Engaged

Ways to Reduce and Improve Call Transfers

Ways to Reduce and Improve Call Transfers

The Financial Impact of Customer Churn (Direct vs. Indirect Costs)

The Financial Impact of Customer Churn (Direct vs.…

How Contact Centre AI Can Help Reduce Customer Churn

How Contact Centre AI Can Help Reduce Customer Churn

6 Ways to Boost Your Hospitality Contact Centre With GenAI

6 Ways to Boost Your Hospitality Contact Centre With GenAI

How Sales Agents Can Use AI to Increase Profitability

How Sales Agents Can Use AI to Increase Profitability

Sales Contact Centres: How AI Insights Can Help You Boost Revenue

Sales Contact Centres: How AI Insights Can Help You…

6 High-Impact Ways to Improve Your Sales Performance Using AI Insights

6 High-Impact Ways to Improve Your Sales Performance…

Using AI Insights From Call Recordings to Reduce Customer Churn

Using AI Insights From Call Recordings to Reduce…

Improving Your Self-Service Options Through Topic Analysis Insights

Improving Your Self-Service Options Through Topic…

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

The Power of Auto Call Summaries: Transforming Information Overload

The Power of Auto Call Summaries: Transforming…

Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

4th November 2026

DemoNow: From Conversation to Action with Dialogue Studio

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success