John Ortiz - Page 2 of 2 - Call Centre Helper

Connect with John on LinkedIn "> John Ortiz - Page 2 of 2 - Call Centre Helper

John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

How BPOs Can Overcome 5 Common Challenges

How BPOs Can Overcome 5 Common Challenges

Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality

Empowering Agents: Using AI to Streamline Data Entry and…

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Want to Deliver the Best Mobile CX? Try These 10 Tips

Want to Deliver the Best Mobile CX? Try These 10 Tips

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

4th November 2026

DemoNow: From Conversation to Action with Dialogue Studio

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success