John Ortiz - Page 2 of 2 - Call Centre Helper

Connect with John on LinkedIn "> John Ortiz - Page 2 of 2 - Call Centre Helper

John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

How BPOs Can Overcome 5 Common Challenges

How BPOs Can Overcome 5 Common Challenges

Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality

Empowering Agents: Using AI to Streamline Data Entry and…

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Want to Deliver the Best Mobile CX? Try These 10 Tips

Want to Deliver the Best Mobile CX? Try These 10 Tips

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?