Jonathan Rosenberg - Call Centre Helper

Connect with Jonathan on LinkedIn "> Jonathan Rosenberg - Call Centre Helper

Jonathan Rosenberg

Jonathan Rosenberg, CTO and Head of AI, Five9

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

How to Maintain Customer Trust in an AI World

How to Maintain Customer Trust in an AI World

Our Top Webinars of 2025

Our Top Webinars of 2025

Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

Recorded Webinar: Responsible AI in Customer…

Move Over 2025… Top CX Predictions for 2030!

Move Over 2025… Top CX Predictions for 2030!

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

Contextual Data – The New Gold in the Era of Generative AI

Contextual Data – The New Gold in the Era of…

Five9 Launches Click-and-Customize Generative AI for the Contact Centre

Five9 Launches Click-and-Customize Generative AI for the…

Five9 a Leader for Conversational AI in the ICC

Five9 a Leader for Conversational AI in the ICC

The Third Era of AI is Upon Us

The Third Era of AI is Upon Us

Top Five AI Pitfalls in the Contact Centre

Top Five AI Pitfalls in the Contact Centre

Five9 Wins Innovation Awards

Five9 Wins Innovation Awards

Five9 Introduce Their New Virtual Assistant

Five9 Introduce Their New Virtual Assistant

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?