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Richard Bassett

Richard Bassett, VP Digital & Analytics, NICE International

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Our Top Webinars of 2025

Our Top Webinars of 2025

Expert-Led Strategies for Supporting Vulnerable Customers

Expert-Led Strategies for Supporting Vulnerable Customers

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

Meeting the Needs of Vulnerable Consumers in 2025

Meeting the Needs of Vulnerable Consumers in 2025

Recorded Webinar: Top Tips for Supporting Vulnerable Customers

Recorded Webinar: Top Tips for Supporting Vulnerable…

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

New Survey Reveals Hidden Crisis in UK Consumer Vulnerability

New Survey Reveals Hidden Crisis in UK Consumer…

10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Webinar Recording: Treating Vulnerable Customers Fairly

Webinar Recording: Treating Vulnerable Customers Fairly

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?