Ben Rigby - Call Centre Helper

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Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

Connect with Ben on LinkedIn

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An Introduction to ChatGPT, LLMs, and Generative AI

An Introduction to ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

GPT-4 and the Customer Service Agent of the Future

GPT-4 and the Customer Service Agent of the Future

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Should Customer Service Leaders Fear ChatGPT?

Should Customer Service Leaders Fear ChatGPT?

The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

A Quick Introduction to ChatGPT

A Quick Introduction to ChatGPT

What’s the Problem With ChatGPT in Contact Centres?

What’s the Problem With ChatGPT in Contact Centres?

GPT-4 and the Agent of the Future

GPT-4 and the Agent of the Future

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

10 Tactics for Stronger Customer Communities

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

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The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

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