Ben Rigby Archives - Call Centre Helper

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Ben Rigby

Ben Rigby was formerly SVP Global Head of Product and Engineering for AI at Talkdesk

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An Introduction to ChatGPT, LLMs, and Generative AI

An Introduction to ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

GPT-4 and the Customer Service Agent of the Future

GPT-4 and the Customer Service Agent of the Future

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

How ChatGPT Will Change the Agent Role and CX

How ChatGPT Will Change the Agent Role and CX

Should Customer Service Leaders Fear ChatGPT?

Should Customer Service Leaders Fear ChatGPT?

The Difference Between ChatGPT, LLMs, and Generative AI

The Difference Between ChatGPT, LLMs, and Generative AI

A Quick Introduction to ChatGPT

A Quick Introduction to ChatGPT

What’s the Problem With ChatGPT in Contact Centres?

What’s the Problem With ChatGPT in Contact Centres?

GPT-4 and the Agent of the Future

GPT-4 and the Agent of the Future

A Primer on ChatGPT, LLMs, and Generative AI

A Primer on ChatGPT, LLMs, and Generative AI

ChatGPT is Coming to Your Contact Centre

ChatGPT is Coming to Your Contact Centre

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action