Articles - Charles Adams
Charles Adams is the Head of Customer Excellence at Castles Technology, where he has been driving improvements in Customer Experience, Customer Service, and Employee Experience since 2023.
He is an industry-recognised speaker, having presented at numerous conferences and served as a judge for prestigious CX awards. Charles’s passion for delivering exceptional CX has earned him accolades, including being a finalist in the UK Customer Satisfaction Awards 2025. His expertise spans CX, CS, and digital transformation, both in-person and virtually.
