Articles - Chris Marron
Chris Marron is an independent communications-industry analyst and advisor who helps contact centres, partners, vendors and investors understand where customer service technology is heading.
With over a decade in the field, he has led customer service and communications research for multiple analyst firms as well as working within the vendor community. His commentary centres on the intersection of people and technology. (If you need an ice breaker, he took a degree in artificial intelligence but started his career in rainforest restoration and tropical agriculture.)
