Articles - Colin Taylor

A leading contact centre, inside sales, and CX pioneer and expert, Colin Taylor has been regularly recognized as a leader in the CX, Contact Centre, and Customer Service space.

In 2003 Colin established The Taylor Reach Group, Inc. and led the company to success in contact centre and customer experience consulting, with resources in the US, Canada, Europe, and Asia.

Taylor Reach worked with Fortune 500 clients on three continents and helped many organizations including; Mercedes-Benz, Nike, Red Cross, and governments (City, State, Province, and Federal) in Canada, the US and Dubai, UAE.

In May of 2023, The Taylor Reach Group, merged with SKWeston Company to become ApexCX where Colin continues to innovate and help organizations improve their customer interactions as a Founder.

Connect with Colin on LinkedIn

Person on phone to customer service happy with service
21 Tips to Make Your Customers Feel Truly Valued
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
Vision, Business Concept
Getting Started With Customer Service Mantras and Vision Statements