Articles - Colin Taylor
A leading contact centre, inside sales, and CX pioneer and expert, Colin Taylor has been regularly recognized as a leader in the CX, Contact Centre, and Customer Service space.
In 2003 Colin established The Taylor Reach Group, Inc. and led the company to success in contact centre and customer experience consulting, with resources in the US, Canada, Europe, and Asia.
Taylor Reach worked with Fortune 500 clients on three continents and helped many organizations including; Mercedes-Benz, Nike, Red Cross, and governments (City, State, Province, and Federal) in Canada, the US and Dubai, UAE.
In May of 2023, The Taylor Reach Group, merged with SKWeston Company to become ApexCX where Colin continues to innovate and help organizations improve their customer interactions as a Founder.