Dane Smith - Call Centre Helper

Connect with Dane on LinkedIn "> Dane Smith - Call Centre Helper

Dane Smith

Dane Smith, Global Learning and Development Manager, Enghouse Interactive

Connect with Dane on LinkedIn

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10 Questions to Ask When Buying Your Next CCaaS Solution

10 Questions to Ask When Buying Your Next CCaaS Solution

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Master Seasonal Service Levels – Just Like This!

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Ease Agent Stress – With These 15 Top Tips!

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Is AI Really a Game-Changer in Knowledge Management?

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2026 Research: What Contact Centres Are Doing Right Now

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What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

What Is Average Handle Time (AHT) and How to Improve It

Users Want Answers, Not Search Results

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success