Connect with Dane on LinkedIn "> Dane Smith - Call Centre Helper The Largest Online Community for Contact Centre Professionals People Communication Skills Culture Customer Experience Empathy Employee Experience Health & Wellbeing Leadership Morale Motivation Retention Team Management Training & Coaching Processes Benchmarking Budgeting Call Handling Change Management Customer Satisfaction Forecasting Hybrid Working Metrics Outsourcing Routing Scheduling Service Level Technology AI Automation Call Recording CCaaS Chatbots Customer Feedback & Surveys Cybersecurity & Data Protection Knowledge Management Omnichannel Quality Assurance & Monitoring Self Service Speech Analytics WFM Supplier Directory News Latest News Industry Blogs Case Studies Expert Insights Video Industry News Articles Exclusive Articles Site Visits Industry Blogs Case Studies Event Coverage Video Industry News Resources Reports Supplier Directory Industry Events Webinars On Demand Webinars Original Research Newsletter Sign Up LinkedIn Community Webinars Upcoming Webinars On Demand Tools Erlang Articles New Excel Calculator Call Monitoring Form Erlang Calculator Forecasting Calculator Free Downloads Definitions Events Industry Events Webinars On Demand Webinars Event Coverage Advertise Why Advertise With Us Download Our Media Pack About Us Close People Communication Skills Culture Customer Experience Empathy Employee Experience Health & Wellbeing Leadership Morale Motivation Retention Team Management Training & Coaching Processes Benchmarking Budgeting Call Handling Change Management Customer Satisfaction Forecasting Hybrid Working Metrics Outsourcing Routing Scheduling Service Level Technology AI Automation Call Recording CCaaS Chatbots Customer Feedback & Surveys Cybersecurity & Data Protection Knowledge Management Omnichannel Quality Assurance & Monitoring Self Service Speech Analytics WFM Supplier Directory News Latest News Industry Blogs Case Studies Expert Insights Video Industry News Articles Exclusive Articles Site Visits Industry Blogs Case Studies Event Coverage Video Industry News Resources Reports Supplier Directory Industry Events Webinars On Demand Webinars Original Research Newsletter Sign Up LinkedIn Community Webinars Upcoming Webinars On Demand Tools Erlang Articles New Excel Calculator Call Monitoring Form Erlang Calculator Forecasting Calculator Free Downloads Definitions Events Industry Events Webinars On Demand Webinars Event Coverage Advertise Why Advertise With Us Download Our Media Pack About Us Dane Smith Dane Smith, Global Learning and Development Manager, Enghouse Interactive Connect with Dane on LinkedIn Recent Articles Most Viewed Articles 10 Questions to Ask When Buying Your Next CCaaS Solution Master Seasonal Service Levels – Just Like This! Ease Agent Stress – With These 15 Top Tips! Is AI Really a Game-Changer in Knowledge Management? The Latest Customer Contact Research, Reports and White Papers straight to your inbox! Get the latest insights from Call Centre Helper by signing up for our email content. What are you interested in? Our Weekly Newsletter The Latest Reports and Research Upcoming Webinars & Events Close Top Stories How to Speed Up and Simplify Your Security Process 5 Mistakes Every CX Job Seeker Should Avoid in an AI World 10 Customer-Centric Ideas We Heard at Adanola Latest News Salesforce to Acquire Cresta to Expand AI Voice Capabilities 8×8 Help Teams Start Every Customer Conversation With Context Resources Five9 Named a Gartner Leader for the Ninth Time Guide: Are Your Agents Ready? Upcoming Events 4th November 2026 DemoNow: From Conversation to Action with Dialogue Studio 5th November 2026 ScorebuddyCX Unplugged Latest Blogs 7 Outbound Dialler Features You Need In Your Call Centre From AI Insights to Action: Closing the Coaching Gap Upcoming Webinars Webinar: Should Voice Agents Replace IVRs? Webinar: Are These Adoption Mistakes Derailing Your AI Strategy? Webinar: 10 Ways to Make 2027 a CX Success
The Largest Online Community for Contact Centre Professionals
Dane Smith, Global Learning and Development Manager, Enghouse Interactive
Connect with Dane on LinkedIn
10 Questions to Ask When Buying Your Next CCaaS Solution
Master Seasonal Service Levels – Just Like This!
Ease Agent Stress – With These 15 Top Tips!
Is AI Really a Game-Changer in Knowledge Management?
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Speed Up and Simplify Your Security Process
5 Mistakes Every CX Job Seeker Should Avoid in an AI World
10 Customer-Centric Ideas We Heard at Adanola
Salesforce to Acquire Cresta to Expand AI Voice Capabilities
8×8 Help Teams Start Every Customer Conversation With Context
Five9 Named a Gartner Leader for the Ninth Time
Guide: Are Your Agents Ready?
4th November 2026
DemoNow: From Conversation to Action with Dialogue Studio
5th November 2026
ScorebuddyCX Unplugged
7 Outbound Dialler Features You Need In Your Call Centre
From AI Insights to Action: Closing the Coaching Gap
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success