Dane Smith - Call Centre Helper

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Dane Smith

Dane Smith, Global Learning and Development Manager, Enghouse Interactive

Connect with Dane on LinkedIn

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10 Questions to Ask When Buying Your Next CCaaS Solution

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Master Seasonal Service Levels – Just Like This!

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Ease Agent Stress – With These 15 Top Tips!

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

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Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?