Dara Kiernan Archives - Call Centre Helper

Connect with Dara on LinkedIn "/> Dara Kiernan Archives - Call Centre Helper

Dara Kiernan

Dara Kiernan, Leadership Development and Contact Centre Consultant

Dara Kiernan is an award-winning leadership development and contact centre consultant who has spent more than 20 years in contact centres helping leaders develop their skills.

Connect with Dara on LinkedIn

Recent Articles Most Viewed Articles

Good Habits to Encourage in CX Leaders

Good Habits to Encourage in CX Leaders

The Hidden Cost of Under- and Overstaffed Contact Centres

The Hidden Cost of Under- and Overstaffed Contact Centres

How to Level Up Your QA Programme in 2026

How to Level Up Your QA Programme in 2026

Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Are You Ready to Embrace the New Dawn for Quality Assurance?

Are You Ready to Embrace the New Dawn for Quality…

Do Bigger Contact Centre Budgets Create Lazier Thinking?

Do Bigger Contact Centre Budgets Create Lazier Thinking?

Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

How to Protect Your Best Agents From Being Poached

How to Protect Your Best Agents From Being Poached

The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

A Fond Farewell: How to Offboard and Celebrate Departing Agents

A Fond Farewell: How to Offboard and Celebrate Departing…

How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

15 Hacks to Reduce Customer Uncertainty

15 Hacks to Reduce Customer Uncertainty

Fresh Ideas to Spark Customer Engagement

Fresh Ideas to Spark Customer Engagement

Beat Your Best Quality Scores – 15 Quick Wins

Beat Your Best Quality Scores – 15 Quick Wins

Multi-Skilling Agents – Is It Really Best?

Multi-Skilling Agents – Is It Really Best?

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

Want to Find Out How Happy Your Agents Really Are? Here’s How!

Want to Find Out How Happy Your Agents Really Are?…

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Claim Your Free AutoQA POC

Claude Skills for WFM & Support Leaders

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action