Articles - Darran Crook
Darran Crook is an accomplished senior leader in Customer Service and Customer Experience at Head of and Director level. He has a reputation for building high-performing, customer-centric teams and transforming service functions across telecoms, energy, manufacturing, and start-ups.
Passionate about operational excellence, he combines strategic vision with hands-on leadership to enhance customer satisfaction and loyalty. Darran champions proactive communication, team engagement, and continuous improvement, consistently delivering positive outcomes for both customers and the teams he leads.
A frequent LinkedIn contributor on leadership, resilience, and CX best practices, he advocates for people-first cultures that drive business success.
