David Mason - Call Centre Helper

Connect with David on LinkedIn "> David Mason - Call Centre Helper

David Mason

David Mason is Director of Service and Operations UK and Ireland at Odigo.

Connect with David on LinkedIn

Recent Articles Most Viewed Articles

Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

Cost Efficiency in Public Services: The Role of CCaaS in…

Gartner’s Magic Quadrant – Where Are All the European Players?

Gartner’s Magic Quadrant – Where Are All the…

Can Call Deflection Really Boost Customer Connection?

Can Call Deflection Really Boost Customer Connection?

How Do Citizen-Centric Government Services Boost Accessibility

How Do Citizen-Centric Government Services Boost…

Master the CX Basics: Agent, Business, Customer Experience

Master the CX Basics: Agent, Business, Customer Experience

Discover How to Track and Improve Agent Satisfaction

Discover How to Track and Improve Agent Satisfaction

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Speech Analytics in Customer Service

Speech Analytics in Customer Service

Beginners Guide to Speech Analytics

Beginners Guide to Speech Analytics

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?