David Mason - Call Centre Helper

Connect with David on LinkedIn "> David Mason - Call Centre Helper

David Mason

David Mason is Director of Service and Operations UK and Ireland at Odigo.

Connect with David on LinkedIn

Recent Articles Most Viewed Articles

Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimization

Cost Efficiency in Public Services: The Role of CCaaS in…

Gartner’s Magic Quadrant – Where Are All the European Players?

Gartner’s Magic Quadrant – Where Are All the…

Can Call Deflection Really Boost Customer Connection?

Can Call Deflection Really Boost Customer Connection?

How Do Citizen-Centric Government Services Boost Accessibility

How Do Citizen-Centric Government Services Boost…

Master the CX Basics: Agent, Business, Customer Experience

Master the CX Basics: Agent, Business, Customer Experience

Discover How to Track and Improve Agent Satisfaction

Discover How to Track and Improve Agent Satisfaction

Odigo Launches Extended Contact Center

Odigo Launches Extended Contact Center

Speech Analytics in Customer Service

Speech Analytics in Customer Service

Beginners Guide to Speech Analytics

Beginners Guide to Speech Analytics

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?