Articles - Fatemeh Fasihi
Fatemeh Fasihi is a Contact Centre Supervisor at Snappfood, leading teams dedicated to delivering smooth, empathetic, and high quality customer experiences.
With deep expertise in team leadership, performance management, and agent development, she combines a human centred approach with data-driven strategies. Passionate about fostering collaboration, accountability, and continuous learning, Fatemeh empowers her teams through coaching and emotional intelligence training.
She believes that creating a supportive environment not only drives operational excellence but also strengthens customer trust and loyalty, ensuring every interaction reflects both professionalism and genuine care.
