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Fatemeh Fasihi is the Head of Contact Center at Karamad Financial Group, leading contact center operations and driving operational excellence with a strong focus on customer experience.
Her expertise spans team leadership, performance management, process optimization, and data-driven decision-making. She focuses on building scalable operations, implementing CRM systems, establishing performance frameworks, and developing high-performing teams.
Fatemeh believes that exceptional customer experiences are built on empowered teams, efficient processes, effective technology, and data-driven strategies ٫ driving operational efficiency and fostering lasting customer trust and loyalty.
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17th November 2026
18th November 2026
