The latest Call Centre and Customer Services Summit was held on 18th – 19th September 2017 at The Hilton Deanside in Manchester.
The event seemed busier than previous years, so it looks like the switch to Manchester was well received.
Call centre Helper’s Editor, Jonty Pearce, did an interactive session called “What Contact Centres are doing Right Now”.
This session looked at the results of Call centre Helper’s survey of over 600 contact centre professionals and looked at the drivers behind some of the findings.
Here are a selection of photos from the event.