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Articles - Garry White

Garry White, Sales Associate – Financial, ETL & EIM Specialist,
Wilmac

Connect with Garry on LinkedIn

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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18 Tried and Tested Ways to Improve the Customer Experience

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15 Interesting Ways to Modernize Your Contact Centre

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Editor's Pick

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

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Latest Resources

Research: The Future of AI-Powered Experiences

Research: The Future of AI-Powered Experiences

eBook: Why Do People Hate Call Queues?

eBook: Why Do People Hate Call Queues?

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Upcoming Events

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CIO 360 Dinner Roundtable

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From AI Vision to Reality – Webinar

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What Is Multi-Agent Orchestration? An Overview

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The Evolution of Contact Centre Technology

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

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Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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