Grace Dawson - Call Centre Helper

Odigo. Connect with Grace on LinkedIn "> Grace Dawson - Call Centre Helper

Grace Dawson

Grace Dawson – Business Development Representative at Odigo.

Connect with Grace on LinkedIn

Recent Articles Most Viewed Articles

10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?