Grace Dawson - Call Centre Helper

Odigo. Connect with Grace on LinkedIn "> Grace Dawson - Call Centre Helper

Grace Dawson

Grace Dawson – Business Development Representative at Odigo.

Connect with Grace on LinkedIn

Recent Articles Most Viewed Articles

10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success