Irina Hollatz - Call Centre Helper

Connect with Irina on LinkedIn "> Irina Hollatz - Call Centre Helper

Irina Hollatz

Irina Hollatz, Founder of RightWFM, is passionate about all things Workforce Management.

RightWFM was launched to help organisations boost employee morale, improve customer experience, and drive overall better and healthier performance. With a wealth of experience in organisations of all sizes and industries, she tailors the solution needed for you.

Connect with Irina on LinkedIn

Recent Articles Most Viewed Articles

How Can Resource Planners Help Reduce Frontline Stress?

How Can Resource Planners Help Reduce Frontline Stress?

How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

What to Do With an Agent That’s Lost Their Voice

What to Do With an Agent That’s Lost Their Voice

Top Tips for Running a Great 24/7 Contact Centre Operation

Top Tips for Running a Great 24/7 Contact Centre Operation

How to Succeed in a Global Planning Role

How to Succeed in a Global Planning Role

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Should Agents Get Unlimited Paid Annual Leave?

Should Agents Get Unlimited Paid Annual Leave?

Our Top Stories of 2024

Our Top Stories of 2024

Multi-Skilling Agents – Is It Really Best?

Multi-Skilling Agents – Is It Really Best?

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

A Beginner’s Guide to Managing an Intraday Plan

A Beginner’s Guide to Managing an Intraday Plan

How to Create a Lunch Schedule for Your Contact Centre

How to Create a Lunch Schedule for Your Contact Centre

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

16 Ways to Reduce AHT – Without Damaging the Customer Experience

16 Ways to Reduce AHT – Without Damaging the Customer…

Call Volumes Up? Here’s What You Can Do About It

Call Volumes Up? Here’s What You Can Do About It

15 Surprises for Boosting Agent Morale

15 Surprises for Boosting Agent Morale

Bottom Quartile Management – How to Boost Your Lowest Performers

Bottom Quartile Management – How to Boost Your Lowest…

25 Ways to Proactively Spot Your Customers’ Pain Points

25 Ways to Proactively Spot Your Customers’ Pain Points

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?