Jonathan Kenu Escobedo - Page 2 of 2 - Call Centre Helper

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Jonathan Kenu Escobedo

Jonathan “Kenu” Escobedo, Customer Success Manager, MiaRec

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

The Rise of Chatbots in Customer Service

The Rise of Chatbots in Customer Service

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

How AI Empowers Agents for Better CX

How AI Empowers Agents for Better CX

7 Quick Wins to Boost CSAT Scores

7 Quick Wins to Boost CSAT Scores

10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

5 Ways Smart Routing and AI Improve Contact Centre Efficiency

5 Ways Smart Routing and AI Improve Contact Centre…

4 Steps to Train Agents to Handle Urgent Customer Queries

4 Steps to Train Agents to Handle Urgent Customer Queries

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

New Ways to Empower Agents

New Ways to Empower Agents

Quick Wins to Improve Your C-Sat Scores

Quick Wins to Improve Your C-Sat Scores

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

How to Prioritize Urgent Queries

How to Prioritize Urgent Queries

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success