Jonathan Mckenzie - Call Centre Helper

Connect with Jonathan on LinkedIn "> Jonathan Mckenzie - Call Centre Helper

Jonathan Mckenzie

Jonathan Mckenzie
Sr. Contact Center Product Manager

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

Switch From Live Chat to Chatbots – Without Losing Customers

Switch From Live Chat to Chatbots – Without Losing…

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

How Does AI Deliver Outstanding Customer Experience?

How Does AI Deliver Outstanding Customer Experience?

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

How to Measure Chatbot Performance

How to Measure Chatbot Performance

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?