Jonathan Mckenzie - Call Centre Helper

Connect with Jonathan on LinkedIn "> Jonathan Mckenzie - Call Centre Helper

Jonathan Mckenzie

Jonathan Mckenzie
Sr. Contact Center Product Manager

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

How Does AI Deliver Outstanding Customer Experience?

How Does AI Deliver Outstanding Customer Experience?

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

How to Measure Chatbot Performance

How to Measure Chatbot Performance

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?