Jonathan Mckenzie - Call Centre Helper

Connect with Jonathan on LinkedIn "> Jonathan Mckenzie - Call Centre Helper

Jonathan Mckenzie

Jonathan Mckenzie
Sr. Contact Center Product Manager

Connect with Jonathan on LinkedIn

Recent Articles Most Viewed Articles

Switch From Live Chat to Chatbots – Without Losing Customers

Switch From Live Chat to Chatbots – Without Losing…

What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

How Does AI Deliver Outstanding Customer Experience?

How Does AI Deliver Outstanding Customer Experience?

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

How to Measure Chatbot Performance

How to Measure Chatbot Performance

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success