Kate Leggett - Call Centre Helper

Connect with Kate on LinkedIn "> Kate Leggett - Call Centre Helper

Kate Leggett

Kate Leggett, VP and Principal Analyst, Forrester Research

Connect with Kate on LinkedIn

Recent Articles Most Viewed Articles

Customer Journey Map Advice for Digital-first CX

Customer Journey Map Advice for Digital-first CX

11 Tips for Effective Email Management

11 Tips for Effective Email Management

How to Improve Self Service With Community-Generated Content

How to Improve Self Service With Community-Generated…

What to look for when buying – customer self service

What to look for when buying – customer self service

Using Knowledge Management to Best Effect

Using Knowledge Management to Best Effect

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?